Find our answers to your most important questions!
Qno : 1
Are your products organic?
Ano : 1
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Quis ipsum suspendisse ultrices gravida. Risus commodo viverra maecenas accumsan lacus vel facilisis. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Quis ipsum suspendisse ultrices gravida. Risus commodo viverra maecenas accumsan lacus vel facilisis.
Qno : 2
Where can I find Natural Healing®?
Ano : 2
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Quis ipsum suspendisse ultrices gravida.
Qno : 3
How do I prepare Natural Healing® best?
Ano : 3
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Quis ipsum suspendisse ultrices gravida.
Qno : 4
Do you use aromas in your Natural Healing®?
Ano : 4
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Quis ipsum suspendisse ultrices gravida.
Qno : 5
I like the cups on your packaging. Can I buy them?
Ano : 5
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Quis ipsum suspendisse ultrices gravida.
Qno : 6
How many calories do the teas have?
Ano : 6
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Quis ipsum suspendisse ultrices gravida.
Qno : 7
Are your products organic?
Ano : 7
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Quis ipsum suspendisse ultrices gravida.
Qno : 8
Why are the Natural Healing® packages filled differently?
Ano : 8
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Quis ipsum suspendisse ultrices gravida.
Shipping Information
Orders are shipped via FedEx and other premium carriers.
For Standard 1-3 Day Delivery
Orders Up to $30.00 $8.95
$30.01 – $45.00 $9.95
$45.01 and Over FREE*
For Alaska and Hawaii Standard Delivery charges (see table above) + $15.00
Our shipping & handling charges cover the expenses we incur to process, pack, and ship your order.
FREE Shipping Policy
You will receive FREE Shipping on all orders over $45. Alaska and Hawaii surcharges still apply. Taxes, shipping and other charges do not apply to minimum purchase requirement. Free shipping is only valid on orders shipping to one address.
Warm Weather Shipping
When transit routes or destination temperatures are over 74 degrees F, orders will be shipped in insulated packaging with cold packs to protect these products from the heat and/or will ship at expedited speeds due to our FAST Delivery program.
Additionally, depending on your location and travel time, we may only ship these orders on Monday, Tuesday, or Wednesday so your order will not be in transit or held at a shipping hub over the weekend. This ensures you receive the freshest product possible.
1-3 Day Delivery to Contiguous U.S.
When you order by the cutoff time Monday through Friday (excluding major holidays), most orders will ship that same day. Check out our ZIP Code delivery time tool to find your delivery time. Note that the cutoff time is in the time zone of the order’s destination.
Some circumstances may result in delayed shipping or delivery:
- Credit card payment issue
- Incorrect shipping addresses
- Orders held because items are out of stock. On infrequent occasions, we may be out of stock in your region’s warehouse. In this case your order may take longer as we await product or ship from an alternate warehouse if available. We will contact you if this happens.
- FedEx or other premium carrier circumstances (severe weather, etc.)
- Heat sensitive items requiring special insulated packaging ship Monday through Wednesday. Orders received on Thursday by the indicated cutoff time will ship on the following Monday, unless the transit time is 1 day in which case your order will ship on Thursday and arrive Friday. If the transit time is 2 or more days, your order will ship on the following Monday.
What if you are not home? The delivery driver will use her discretion as to whether she will require a signature or if she will leave the package at the door, with a building manager, or with a neighbor. If the delivery driver does determine that she needs a signature, then she will make several attempts to secure one.
Shipping to Alaska and Hawaii
Standard Delivery to these addresses is available for an extra charge of $15.00. This shipping surcharge is in addition to the Standard Delivery charges (see table above).
Shipping to P.O. Boxes, APO/FPO and International Addresses
Shipping to P.O. Boxes is NOT available. Shipping to APO/FPO and International addresses are not currently available as a standard option. Please call or e-mail for the status and charges for your specific location.
Tracking Your Package
We know you are eager to receive your order. When your package ships, we will send you an e-mail notification that contains a link to which you can track your shipment. You can also track the status of your shipment from My Account.
Contact Information
Email:
Phone:
Fax:
Phone: Outside US:
Toll-free from Canada:
To order over the phone, if you have questions or comments on any of our products or have concerns about an order you have placed, please call us at +3630 609 6497. To reach us from outside the U.S. please dial +3630 609 6497
Our tea consultants are available Monday through Friday 9:00AM to 5:00PM EST to help you. If you’re not sure which tea is right for you, give us a call – we love to talk about tea. To place an order or make an inquiry by fax our number is +3630 609 6497. Please include your credit card number, contact and order information if placing an order.
Address :
Ha Noi, Vietnam and Budapest, Hungary
